Asirima Fresh – Ceylon Premium Petals

At Asirima Fresh, we take great care in preparing and delivering fresh floral arrangements. Due to the perishable nature of flowers, our refund and returns policy is designed to ensure fairness while maintaining product quality standards.

General Policy

All floral products are made to order and are highly perishable. For this reason, returns are generally not accepted once an order has been delivered.

However, if there is an issue with your order, please contact us within the specified time frame so we can review and assist you accordingly.

Eligibility for Refund or Replacement

You may be eligible for a refund or replacement if:
The product delivered is significantly different from what was ordered
The flowers are damaged or spoiled upon delivery
The order was not delivered due to an issue on our side

Clear photo evidence may be required to process any claim.

Non-Refundable Situations

Refunds or replacements will not be provided in the following cases:
Incorrect delivery details provided by the customer
Failed delivery due to recipient unavailability
Minor variations in flower color, size, or arrangement style
Dissatisfaction based on personal preference after delivery
Delays caused by weather, traffic, or third-party delivery services

Refund Process

Once your refund request is approved, it will be processed through the original payment method.

Refund processing time may vary depending on your bank or payment provider and may take several business days to reflect in your account.

Replacement Policy

In some cases, we may offer a replacement instead of a refund. Replacement orders will be arranged and delivered based on product availability and delivery schedule.

Order Cancellation

Orders can only be canceled before preparation begins. Once the floral arrangement process has started, cancellation requests may not be accepted due to the custom-made nature of our products.

Customer Responsibility

Customers are responsible for providing accurate delivery information. Asirima Fresh is not responsible for issues arising from incorrect or incomplete details provided at the time of order.

Contact Us

If you have any questions or wish to request a refund or replacement, please contact us:

Asirima Fresh
Branches: Avissawella & Thalahena, Sri Lanka
Phone: 077 363 66 88
Email: info@asirima.com